Shipping and Handling Policy
How to Check Order Status
Once you place an order, there are a couple options to track the status of your order.
The easiest way is to log into your account dashboard and check your order status under the most recent order history.
There, you will be able to check where in the fulfillment process it is, and if it's been shipped out or not.
Your tracking information will also be emailed to you once your shipping label is created. Once your label is created, you also can track the status of your package via the carrier website.
SALE/ORDER SHIPPING DELAYS & UPDATES
Expect additional time (several business days) for processing and fulfilment on all orders around a sale and after. Orders are processed on a first come first served basis where supplies permits. If you have tracking information but it only says label created that means the order is still in the process of being fulfilled and may be waiting on additional product to be finished.
PROCESSING/SHIPPING TIME AND GENERAL PROCEDURES
Generally, we have a 1-2 business day lead time for packing and shipping out all orders. Once in transit, expect your shipment to arrive in 1-5 business days depending on shipping method you selected.
UPS only picks up packages Monday - Friday, so if you order over the weekend, the mail does not move.
If your shipment is delayed, it's always best to contact UPS directly at 800-742-5877.
If that does not work for you, please email email@example.com and we can cancel/refund your order prior to it being shipped out. If you decide to cancel your order when it's already in transit, you will need to send the shipment back unopened for a full refund.
*We do not ship internationally. We only ship within the US, excluding Nevada. Due to the changing legal landscape, it is the customers responsibility to comply with local and state laws in their area.